Vision and values

Mother with her daughter

Our vision

To be an organisation that is recognised for the quality and the excellence of the services which it delivers to protect the public and reduce reoffending.

In our vision:

  • Communities are safer, because people understand, trust and support effective justice and rehabilitation; we uphold the rights of victims and work together to help service users to change their lives for the better becoming valued and law-abiding citizens.
  • Service users are accountable for their crimes and are supported and empowered to bring about change in their lives, being given the motivation, skills and opportunities they need.
  • Our people are respected for their professionalism, experience and commitment and are able to build strong, respectful and supportive relationships with service users, so together they can agree what is necessary to manage and change offending behaviour.
  • Partners understand, trust and support each other’s work, so that they are able to effectively contribute their unique skills and resources to meet the challenge of reducing reoffending.

Our values

Our values include:

  • Integrity – Working honestly, standing by what we say and keeping our promises. This applies to how we relate to each other as colleagues and as partners in our communities. Integrity is vital when working with people who have committed crime to allow us to model what good behaviour looks like and build trust, particularly where people have experienced authority as abusive rather than supportive. Our partners in criminal justice and service delivery can rely on our integrity too.
  • Innovation – We are committed to reducing reoffending and achieving more with the resources available to us. It is impossible to get better results and outcomes if you just do the same things all the time. So we believe in innovation and quality improvement, continually keeping ourselves open to new ways of working, developing and implementing ideas which rehabilitate more people, restore communities and create fewer victims. By listening closely to our service users, colleagues and partners we understand better what is needed and are more able to find solutions that work.
  • Inspiration – The changes we expect from people (to go from a lifetime of crime and/or drug abuse or to overcome repeating cycles of abuse, retaliation and aggression) are far greater than the challenges most of us might face, such as to lose weight or get fit. So, it’s not enough to just give people instructions – we need to do more than that, we need to inspire people through what we do, what we say and what we stand for. Our people, volunteers and partners all help in the process but inspiration can also come from people who have desisted from crime or addiction themselves and can act as mentors inspiring people to believe and see that change is possible.
  • Inclusion – We believe in being inclusive because it is fundamentally the right thing to do. Our inclusive approach applies to our people, service users, partners and the communities we serve. How we bring about rehabilitation has practical implications too. If we want people to change their behaviour then we need to make them feel empowered and give them the self-confidence and self-belief that to do so. We always accept people fully for who they are: for the colour of their skin, their sexual orientation, their social or cultural background, their health, education, abilities and history.